About Our Company

• Founded in 1972.
• Employs 500 staffs in the network of 22 branches across Indonesia.
• Consistently in the past 21 years named Top Agents for major carriers : Garuda Indonesia, Singapore Airlines Cathay Pasific Airways, Qantas Airways, KLM Royal Dutch Airlines, British Airways, Lufthansa, Thai Airways, Air France, Malaysian Airlines System, Eva Air.
• Recipient of Best Performance Award from ABACUS, the Computerized Reservation System (CRS).
• Global Alliance with BCD Travel; leading travel management Company allows Bayu Buana’s customers to have access to BCD’s offices across the globe.
• First Travel Agent Listed in the Jakarta Stock Exchange in 1989.
• First Travel Agent with its Customer Relationship Management (CRM).
• First Travel Agent to receive ISO 9001 : 2015 certificate for QUALITY MANAGEMENT SYSTEM, ISO 45001 : 2018 for HEALTH & SAFETY MANAGEMENT SYSTEM, ISO 14001 : 2015 for ENVIRONMENTAL MANAGEMENT SYSTEM, ISO 37001 : 2016 for ANTI-BRIBERY MANAGEMENT SYSTEM.

Scope of Services

Online System Airlines Companies

At the moment, we are implementing two main systems in our online computer systems, such as : SABRE. As to stock of tickets, we always keep tickets in good and up-to-date stock at our Head Office as well as our branch offices, thanks to the good long standing relationship we maintain so well with airlines concerned, and in that way ticket stock exhaustion are fully watched out and always avoided as replenishment continuously take place before exhaustion happens.

Being an industry leader, Bayu Buana able to provide its customers with the most effective and competitive airfares applicable. Consistently named Top Agent by major Domestic and International carriers in the past 25 years, like Garuda Indonesia, Singapore Airlines, Cathay Pacific Airways, British Airways, Qantas, Lufthansa, Air France, KLM Royal Dutch Airlines, Northwest, China Airlines, Eva Air, Malaysian Airlines, Thai Airways, Lion Air, etc.

Bayu Buana is also the recipient of Abacus Award (Computerized Reservations System) for Best Performance Agent.

Human Resources

Our human resources form a solid asset to the company providing well trained and professional staff for any service they have to render to their clients, ranging from ticketing, hotel reservations, incentive and just leisure tours, etc. They are ready and behind them there are always the handy skill and eagerness to serve, to offer the best and above all the convenience and satisfaction of their clients regarding their travel.

Network of Service Coverage Both Domestically and Worldwide

Bayu Buana Network
Bayu Buana has 12 branch offices in Jakarta and 7 branch offices outside Jakarta. We have also 3 partner and hundreds of local agent beside our branch office.

Affiliation with Worldwide Travel (BCD Travel)
Bayu Buana is a partner of BCD Travel in Indonesia, the world's leading provider of global travel logistics, streamlining operations and strategic business management to enable customers to achieve maximum travel program savings. BCD Travel operates in 96 countries (included Australia*) of five continents, with USD 12 billion in total sales.

Hotel Arrangement

Bayu Buana has set up a special division to handle all hotel bookings. Our online hotel booking platforms will help customers to get instant confirmation with a very competitive price. Based on our proven volume of business, we can offer our customers with special rates in many chain hotels around the world in a variety of class and category.

Travel Insurance

Bayu buana provide travel insurance for individual & corporates trip. We have good relationship with some insurance companies like: Chubb, Assist, Allianz, ABDA.

Travel Document Arrangement

Bayu Buana has a special department to serve customers to obtain passport, exit permits and visas to various countries.

Rent Car

We also provide car rental in Jakarta, outside Jakarta, and also in abroad.

Reporting System

We are able to provide management information reports for financial budgeting or control for the management and arrange special payment system should the needs arise. In the report, usually consists of : traveler name, departure date, itinerary, class of traveler, airlines, fares Bayu Buana has standard report to each of our customer and this report can be tailor-made to our customer needs.

Airport Assistance Arrangement

Bayu Buana has a special team to handle greeting service in the airport. As to greeting service, so far it has always been made available in the best way possible for convenience and accelerated handlings at the airport by an experienced staff.

24-Hour Emergency Services

Bayu Buana office hours generally from 08.30 a.m up to 17.00 p.m through the week, but we understand that in some circumstances there are needs that arise in time that we cannot predict. In result of those demands, our T24 contact center is contactable around the clock in emergency cases.

Experienced

Experienced in providing excellent travel management services since its establishment, Bayu Buana has been successfully developing itself to the rank of the Five Largest Travel Service Companies in Indonesia. Bayu Buana has enriched its long-standing experienced by servicing to the potential companies (Bank, Oil & Gas, Embassy, Consumer goods).

MICE

A full division of MICE at Bayu Buana has been set up to handle any Meeting, Incentive, Convention and Exhibition requirements of any corporate and industry organizations.

Package Tour

A complete tour packages to many well known international destinations around the world are offered in Bayu Buana Outbound Tour Program covering all continents from Asia to Africa, Europe, USA / Canada, Australia and New Zealand. Similarly Domestic Tour Programs to popular destinations like Bali, Yogyakarta, Lombok, etc are also available.

Corporate Implant

Bayu Buana has been appointed by many major corporations in the country to set up an Implant Travel Office within their company to handle all their travel needs. All Bayu Buana Implant Travel Office have full services that include "online" Computerized Reservations System.

Other Related Services Arrangement

Newsletter
Bayu Buana provides in-house news in the form of regularly issued E-newsletters on development of airlines and their activities on flight services, schedules and anything related to travels, hotels, tourist destinations, etc. Please see attachment for copy of our newsletter.

Website / Bayu Buana Online
Bayu Buana has its own website www.bayubuanatravel.com and booking online reservation system.

Bayu Buana Travel Club
To provide it's valued customers with special privileges and recognition. Bayu Buana set up its own travel club called Bayu Buana Travel Club (BBTC). The club offers its member with regular newsletter & priority to Bayu Buana promotions offer.

ISO
PT. BAYU BUANA is the first travel agent in Indonesia to received ISO 9001 : 2015 certificate for QUALITY MANAGEMENT SYSTEM, ISO 45001 : 2018 for HEALTH & SAFETY MANAGEMENT SYSTEM, ISO 14001 : 2015 for ENVIRONMENTAL MANAGEMENT SYSTEM, ISO 37001 : 2016 for ANTI-BRIBERY MANAGEMENT SYSTEM.